Last Updated: MON 7TH April 2025

Cancellation by Customer

• More than 24 hours before service: Full refund or reschedule.

• Less than 24 hours before service: Partial or no refund (varies by service provider).

• No-show: No refund.

Cancellation by Service Provider

• If a cleaner cancels, we will help you find a replacement or issue a full refund.

Refund Policy

• Refunds are processed within 5-10 business days to the original payment method.

• Service dissatisfaction? Report within 24 hours for a partial refund or re-cleaning.

Changes to Bookings

• Rescheduling is free if done 24+ hours in advance.

For disputes, contact: support@pindu.co.ke